Frequently Asked Questions
Everything you need to know about our luxury chess-inspired fashion and accessories.
What is the standard shipping time for domestic orders?
Most domestic orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Do you offer international shipping?
Yes, we ship our premium apparel and accessories worldwide. International delivery times vary by country but generally range from 7-21 business days.
What is your return policy for fashion items?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that personalized or custom-made items are final sale.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are your materials ethically sourced?
The House of Staunton is committed to quality and integrity. We ensure all our fabrics and materials are sourced from reputable suppliers who adhere to fair labor practices and environmental standards.